Seven Deadly Sins Of Telecoms – Wrath

Wrath – Are You Annoying Your Customers? Customer satisfaction is the key to the long-term success of all business. One of the easiest ways to annoy and frustrate your customers is to make it difficult for them to contact you. Despite the growth of the web, text chat and email many people still prefer to […]

The Seven Deadly Sins of Telecom – Gluttony

Gluttony – Capped calls and Bundled Call Minutes can be a false economy “All you can eat” restaurants and “all inclusive” holidays often appear attractive. However have you ever stopped to think that if it is that good a deal, then how is the supplier making money? The basic principle is that they are relying […]

The Seven Deadly Sins of Telecom – Greed

Cheap headline tariffs do not always save you money With many of the things you buy, the advertised price is not what you end up paying. We are all familiar with ‘from/to” pricing and know that the model we usually need is bound to be in the most expensive bracket, the ‘to’ bit. The same […]

The Seven Deadly Sins of Telecoms – Sloth

Sloth – Don’t be slothful – take time to check the contract How many people take the time to read the small print before they sign a Telecoms contract? Everyone is busy these days and, after all, what can go wrong? In our experience a lot. Obviously much of the wording is legal jargon and […]