Six ways Mobile Operators sting Businesses

Whilst it’s good news that roaming charges in Europe have fallen dramatically, there is no need to feel sorry for the mobile industry as there are plenty of little tricks that ensure it remains highly profitable at your expense. There are six ways mobile operators still sting businesses: 1) Roaming away from Europe Many countries […]

What does the Future Hold for the Mobile Operators?

It is 44 years since the world’s first mobile phone call was made on April 3, 1973, when Martin Cooper, a senior engineer at Motorola, called a rival telecommunications company and informed them he was speaking via a mobile phone. It was another 34 years before the first iPhone arrived and transformed the way we […]

Top tips for choosing the right telecoms package

As a small business, it may seem a lot easier and faster to choose a telecoms package based on price. As a business owner, you have hundreds of things to be getting on with and choosing a telecoms package is something which can be dealt with quickly. However, there is a lot more to consider […]

Are you prepared for MiFID II?

The implementation of MiFID II is approaching quickly, so it’s important that you know who is affected and how to make sure your business is compliant. The Markets in Financial Instruments Directive (MiFID) regulates firms who provide services linked to ‘financial instruments’. This includes IFAs, mortgage brokers, credit institutions, corporate finance companies, investment firms and […]

really annoy your customers

Four ways to really annoy your customers

How Easy Is it For Your Customers to Contact You Different groups of people prefer different communication methods. Yet so many companies focus on the cost to them rather than convenience for the customer. They forget that making it difficult for a customer to contact you will probably mean they contact the competition instead. For those […]

It’s been a while!

Well it has been a busy time throughout the telecoms world during the summer, with a number of decisions impacting us all.   Ofcom Bottles it Again Ofcom for a second time bottled the opportunity to separate Openreach from BT. They have said it must operate at arm’s length, as it had been found to […]

How Brexit makes calling Scotland very expensive

The EU referendum is rapidly approaching. June 23rd will be a very important day in the history of the UK, no matter which way the vote goes. In telecoms terms the most significant impact would most likely be if the UK population votes to leave the European Union. Let me explain my thoughts… Roaming On […]

Ofcom Decision on BT Openreach – A Step in the Right Direction or A Golden Opportunity Missed

The Openreach Decision Today, February 25th, Ofcom made the announcement that they would not be splitting BT Openreach away from BT despite finding that “Openreach still has an incentive to make decisions in the interests of BT, rather than BT’s competitors, which can lead to competition problems”. Their solution to change the Governance model so […]

Five Telecoms Issues you must consider when Moving Office

  If you’re planning to move offices then it is essential you consider your telecoms options early in the process. Far too often they get left to the last minute. At best this can lead to added stress, or at worst long delays and increased costs. Don’t Leave It Until too Late BT Openreach has […]

Prison Bars

Free phone system scams, what do you need to know?

Back in 2011, three directors of a Telecoms company in Norfolk were sent to jail for fraud. They enticed companies and charities with the promise of free phones, but those who took up the offer found themselves stuck in expensive, long-term contracts. Phone system scams like these keep resurfacing – and companies keep getting caught […]

Data roaming charges still set to be abolished within the EU by June 2017

As the ban gets closer and closer, we are almost half way through the 14-month interim period. During this interim period, companies are still allowed to add surcharges, but at a reduced rate. The European Commission reckons this alone will make roaming within the EU 75% cheaper than at present. From April 2016, telecoms operators […]

New Year’s Telecoms Resolutions

I know it’s a bit late for anything that involves New Year’s resolutions, but I must admit I am excited on how things are going this year. It’s never too late to change with regards to your Telecoms, here are my top 5 New Year’s resolutions for businesses. First Telecoms resolution When did you last test […]